TERMS & CONDITIONS
Regarding Suppliers
- We do not directly employ suppliers nor establish employment relationships with them; such relationships are exclusively between the Client and the Supplier. Our role is that of a representative/consultant for the Client, acting as a mediator between both parties.
- We bear no liability for missed deliveries or deadlines by Suppliers.
- We will not hold Suppliers accountable for original, editable file handover.
- Processes such as Packaging and Web Design demand ALL the necessary assets prior to starting.
Regarding payments
- We are not responsible for paying any Supplier unless otherwise agreed.
- If agreed, we can manage the payment distribution to Suppliers. In this case, the Client must transfer the total fees owed to Suppliers, including any transaction costs, to the Playhouse business account.
- Monthly retainer payments are due within the first 5 working days of each month.
- Unexpected costs that will naturally arise from the project such as font licenses, illustrations, web hosting prices, domain prices, external hired talent, are not included in our fees.
- (If applicable) The “Research Step” is capped at one month; any delays or extensions beyond this period caused by the Client will incur a charge of £250 per week.
- If funds are sent to the wrong address, the Client must pay for the damages caused.
- We don’t do refunds.
Regarding damages
- Any damages caused throughout the process will be covered by the client.
- We do not respond for any damages caused by delays in the process.
- We are not liable for damages caused by the failure of one of the deliverables. For example, website failure, etc.
Regarding Intellectual property
- All Suppliers adhere to broadly consistent intellectual property policies. However, our capacity to assist with specific concerns is limited. Client is encouraged to clearly articulate their intellectual property needs and requirements.
- We reserve the right to terminate the project immediately -at any stage- if there is any disrespect or offensive behavior towards any team member or Suppliers.
- We reserve the right to feature representations of the project and its assets in our portfolio.
ANYTHING ELSE:
HELLO@BYPLAYHOUSE.COM